Privacy Policy - SpareGO An Online Marketplace for Spare Parts in QATAR

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Privacy Policy

SpareGo Privacy Policy

•This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure, and protection of your information when you use our website located at, or the SpareGO mobile application (collectively, ” SpareGO Platform”) made available SpareGO For Trading W.L.L, CR No. (160267) (“SpareGO”, “Company”, “we”, “us” and “our” “platform”), a private company established under the laws of Qatar having its registered office Najma – Doha, Qatar. The terms “you” and “your” refer to the user of the SpareGO Platform. The term “Services” refers to any services offered by SpareGO whether on the SpareGO Platform or otherwise. Please read this Policy before using the SpareGO Platform or submitting any personal information to SpareGO. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.


By using the SpareGO Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the SpareGO Platform.

Upon submitting a verifiable consumer request, SpareGO will provide you with specific pieces of personal information that we have collected about you. You may access, update or delete any personal information you submit to the website by submitting a verifiable consumer request using any of the contact points listed at the bottom of this privacy statement. We will respond to your request within a reasonable timeframe, not exceeding 45 calendar days.


We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will seek to provide you with reasonable notice of such changes, such as via prominent notice on the SpareGO Platform or to your email address on record, and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.


The SpareGO Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. SpareGO shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the SpareGO Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.


SpareGO gathers customer information as needed to provide service, administer our business, and for the commercial purpose of completing your order, tracking deliveries, tracking returns, delivering newsletters, tracking consumer preferences, and communicating offers on merchandise. When you purchase or order a product, subscribe to our newsletter or a service we provide, we may request information including your name, address, telephone number, email address, and credit card information. In addition, our web server will automatically gather information about your visit to our site, including your browser type, what pages have been viewed, and the time of visit. This information is gathered from your computer, smartphone, or other computing device used to visit the SpareGO platform.

We will collect and process the following information about you:

- Information you give us - This includes information submitted when you:

  1. Create or update your SpareGO account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth, and profile picture; or
  2. Provide content to us, which may include reviews, ordering details and history, favourite vendors, special merchant requests, the contact information of people you refer to us, and other information you provide on the SpareGO Platform (“Your Content”)
  3. Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, and credit or payment card information.
  4. Correspond with SpareGO for customer support;
  5. Participate in the interactive services offered by the SpareGO Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc.
  6. Enable features that require SpareGO access to your address book or calendar.
  7. Report problems for troubleshooting.
  8. If you sign up to use our Services as a merchant or a delivery partner, we may collect location details, copies of government identification documents, and other details for our internal processes (KYC), call and SMS details.

- Information we collect about you - With regard to each of your visits to the SpareGO Platform, we will automatically collect and analyse the following demographic and other information:

  1. When you communicate with us (via email, phone, through the SpareGO Platform, or otherwise), we may maintain a record of your communication.
  2. Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real-time information or approximate location information as determined through data such as GPS, IP address.
  3. Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed, and settings chosen. SpareGO Platform includes the SpareGO advertising services (“Ad Services”), which may collect user activity and browsing history within the SpareGO Platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, SpareGO cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the SpareGO Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;
  4. Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the services, amount charged, details regarding the application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
  5. Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information. Analytics companies may use mobile device IDs to track your usage of the SpareGO Platform;
  6. Stored information and files: SpareGO mobile application (SpareGO app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the SpareGO app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the SpareGO app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location, and number of attendees.
  7. If you are a partner merchant or a delivery partner, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location, and address details.

- Information we receive from other sources

  1. We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, and search information providers), or our affiliated companies, or if you use any of the other websites/apps we operate or the other services we provide. Users of our Ad Services and other third parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services, or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
  2. If you are a partner merchant or a delivery partner, we may, additionally, receive feedback and rating from other users.


We store your information permanently in our cloud database servers or our physical database servers located at our premises. We do not remove or delete any personal information automatically. We will retain your information for as long as your account is active or as needed to provide you with services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


SpareGO will use all reasonable endeavours to keep the personal information it holds accurate, complete, up-to-date, relevant, and not misleading. Please contact us if you would like to access the personal information SpareGO holds about you. We will use reasonable endeavours to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information at SpareGO reserves the right to charge a nominal fee for the processing of this request per local legislation. You may contact us to correct any of your personal information that is inaccurate, incomplete, or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavours to correct or delete your personal information as requested within a reasonable period of receipt of your request. Deletion of your account with SpareGO will not automatically delete the personal information held about you. If you would like SpareGO to delete all personal information together with the deletion of your account, please follow the steps mentioned above. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.


Mobile device IDs, “flash cookies” and similar files or technologies to collect and store information concerning your use of the Services and third-party websites. Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies to improve the services we offer you, to improve marketing, analytics, or site functionality, and other purposes such as:

  1. Authenticating users.
  2. Remembering user preferences and settings.
  3. Determining the popularity of content.
  4. Delivering and measuring the effectiveness of advertising campaigns.
  5. Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features, and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section. We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit the SpareGO Platform and use our Services, as well as when you visit other online sites and services. Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.



  • Information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • Any of the information we collect from you may be used in one of the following ways:
  1. To personalize your experience (your information helps us to better respond to your individual needs)
  2. To provide, personalize, maintain, and improve our website, products, and services, and to enable deliveries and other services, enable features to personalize your SpareGO account (we continually strive to improve our website/mobile app offerings based on the information and feedback we receive from you).
  3. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
  4. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  5. To process transactions
  6. To administer and enhance the security of our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes in addition to administering a contest, promotion, or other site feature.
  7. To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS, or telephone) with information about these services.
  8. To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries.
  9. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns
  10. To send periodic emails, the email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  11. To allow you to participate in interactive features of our Services if any.
  12. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  13. If you are a partner store or merchant or delivery partner, that tracks the progress of delivery or the status of the order placed by our customers. We may combine the information that we receive from third parties with the information you give to us and the information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information are not restricted by this Policy, and it may be used and disclosed to others without limitation. We analyse the log files of our SpareGO Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole.


We may share the information that we collect from you for the following purposes: With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms, and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors in relation to our Services, to help us analyse and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys. With Partner stores/Merchants: While you place a request to order an item through the SpareGO Platform, your information is provided to us and then to the auto parts store/merchants with whom you may choose to order. In order to facilitate your online auto parts/ SpareGO items order processing, we provide your information to that auto parts store/ merchant in a similar manner as if you had made an order directly with the auto parts store/ merchant. If you provide a mobile phone number, SpareGO may send you text messages regarding the order’s delivery status. With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), location, and tracking details with other users to provide them the Services. For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us when we are: Obligated under the applicable laws or in good faith to respond to court orders and processes; or Detecting and preventing against the actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts; Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party; Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction. For Internal Use: We may share your information with any present or future member of our “Group” (as defined below) or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative of such person. With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the SpareGO Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content for you. While you cannot opt-out of advertising on the SpareGO Platform, you may opt-out of much interest-based advertising on third-party sites and through third-party ad networks (including Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads from third parties ad networks from which you have opted out, which are based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt-out may no longer be effective. To fulfill the purpose for which you provide it. We may share your information other than as described in this Policy if we notify you and you consent to the sharing.


We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenization services from third-party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI-compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the SpareGO Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. Please be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the SpareGO Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.


When you sign up for an account, you are opting in to receive emails from SpareGO. You can log in to manage your email preferences but note that you can’t opt-out of receiving certain administrative notices, service notices, or legal notices from SpareGO. If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at Please note that we may take time to process such requests, and your request shall take effect no later than 10 (Ten) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able to offer you any or all services upon such withdrawal of your consent.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you with advertising based on your browsing activities and interests. If you wish to not have this information used to serve your interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads.

• Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

• Social Media Widgets

Our website includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, and which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

• Non-Discrimination Statement

SpareGO respects your privacy and your interest in controlling the use of your personal information. SpareGO has an express policy that it will not discriminate against a consumer that chooses to exercise its rights under the SpareGO Privacy Policy. SpareGO will treat all consumers equally regardless of whether they have exercised their rights under this policy. Please do contact us if you believe you are receiving a different quality of goods, pricing, or service because you exercised a right under this policy.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or through a notice on our home page prior to the change becoming effective.


If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or any data use concern that we have not addressed satisfactorily, please email us at or write to our Grievance Officer at the following address: Najma – Doha, Qatar If you come across any abuse or violation of the Policy, please report to

  • Contact Information

          Customer Service Dept.

         Qatar, Doha

  • Email:
  • Telephone: (+974 6007 7979)

All manufacturer names, symbols, and descriptions, used in our images and text are used solely for identification purposes only. It is neither inferred nor implied that any item sold by is a product authorized by or in any way connected with any vehicle manufacturers displayed on this page. more details on –

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